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Wedding Concierge

2 weeks, 1 day ago
United States
Full-time
Junior
Customer Success
Customer and Technical Support
E-commerce Salesforce
Apply Now
Minted

Minted

Minted is a design marketplace that connects customers with independent artists to create unique wedding invitations, stationery, Christmas cards, personalized gifts, and art prints, while also supporting the artistic community through design challenge...

Professional Services
251-1K
Founded 2007
$297M raised
View All Jobs 9

Description

  • Host 30-minute virtual consultations to help customers personalize design choices and generate revenue.
  • Support revenue growth through soft sales strategies that keep customers comfortable throughout the process.
  • Upsell and cross-sell Minted stationery and decor products during consultations.
  • Serve as a dedicated customer advocate and brand ambassador during customer interactions.
  • Answer questions about Minted products, services, customization, and order placement.
  • Collaborate with cross-functional teams when additional support is needed.
  • Document customer interactions accurately and thoroughly in the CRM.
  • Use support tools, training, and the knowledge base to resolve inquiries and improve customer satisfaction.
  • Identify opportunities to improve the customer experience and share feedback with leadership.
  • Maintain quality and productivity KPIs and complete additional assigned duties and projects.

Requirements

  • 2+ years of customer-facing experience, preferably with a premium brand.
  • Sales, concierge, or account management experience required.
  • Bachelor’s degree or equivalent work experience.
  • Excellent written and verbal communication skills.
  • Strong sales orientation and a customer-support mindset.
  • High attention to detail, strong organization, and follow-through.
  • Ability to work in a fast-paced, high-volume environment while managing multiple tasks.
  • Technologically adept; eCommerce familiarity is a plus.
  • Experience with Salesforce or other CRM software is a plus.
  • Availability to work a flexible/variable schedule, including evenings and weekends, with at least one weekend day required.

Benefits

  • Hourly pay with a geographic salary range of $20.40–$29.18 depending on location.
  • Opportunity for salary growth within Minted’s pay range over time.
  • Work with a well-known creative marketplace and brand.
  • Equal Opportunity Employer committed to inclusion and diversity.
  • Participation in the E-verify program.

Interested in this position?

Apply directly on the company website

Apply Now

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