RemoteLeaf Logo
Log in Sign up

Joint Professional Services - Technical Support Engineer in Australia

24 minutes ago
Australia
Full-time
Senior
Implementation Engineer
Cybersecurity
Ansible AWS Bash CI/CD Cisco Cybersecurity Docker ELK Stack GCP Juniper Kubernetes Linux MongoDB MySQL Network Security PowerShell Prometheus Python Terraform Windows Server Zipkin
Apply Now
OPSWAT

OPSWAT

OPSWAT: Leading provider of cybersecurity solutions for critical infrastructure, eliminating malware and zero-day attacks to ensure secure data flow and device protection.

Internet Software & Services
251-1K
Founded 2002
$125M raised
View All Jobs 8

Description

  • Resolve customer technical issues with the global Support team while meeting published SLAs.
  • Escalate software bugs to R&D and coordinate customer patching or upgrade activities.
  • Implement and integrate OPSWAT products and provide deployment guidance and best-practice advice.
  • Deliver customer training, system implementation, knowledge transfer, and onsite professional services.
  • Act as a Technical Account Manager for technically oriented customers.
  • Maintain customer relationships through issue reviews, meetings, and proactive issue management.
  • Coordinate activities across Support, R&D, Product Management, Sales, and other departments.
  • Mentor support team members and improve customer support processes and satisfaction.
  • Assist with product testing, technical sales support, roadmap input, and special projects.
  • Understand customer IT requirements and recommend appropriate technology solutions.

Requirements

  • Bachelor’s degree in Computer Science, a technical discipline, or equivalent experience.
  • Strong knowledge of Windows and Windows Server.
  • Basic Linux knowledge and willingness to expand Linux expertise.
  • Foundational networking knowledge and willingness to develop further.
  • Basic cybersecurity and critical infrastructure protection knowledge.
  • Strong presentation and communication skills.
  • Customer-focused approach, including the ability to work with difficult or frustrated customers.
  • Logical problem-solving skills, including log analysis and software and IT troubleshooting.
  • Current Negative Vetting Level 1 (NV1) security clearance or higher.
  • Willingness and ability to travel for assigned accounts and company meetings.
  • Experience with global teams, cybersecurity, technical software support, or Linux infrastructure is preferred.
  • Familiarity with networking vendors, AWS or GCP, Docker, Kubernetes, CI/CD, Terraform, Ansible, monitoring tools, scripting, and MySQL or MongoDB is preferred.

Benefits

  • Opportunity to work with global teams and customers in critical infrastructure cybersecurity.
  • Professional development through exposure to OPSWAT products, cybersecurity, cloud, networking, and DevOps technologies.
  • Opportunities to mentor colleagues and influence product improvements and roadmap decisions.
  • Travel and onsite customer engagement opportunities.
  • Equal opportunity workplace committed to diversity and an environment free from discrimination and harassment.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Very Good Security

Technical Support Engineer

Very Good Security 51-250 Internet Software & Services

VGS is hiring a senior Support professional to provide hands-on technical troubleshooting, customer integration support, and operational decision-making for its payment tokenization platform during Pacific Time business hours.

United States Canada Full-time Senior Technical Support Engineer
$80k-$110k
DNS Go HTTP Java Postman Python REST API TCP/IP
39 minutes ago
Alpaca

Production Support Engineer

Alpaca 51-250 Capital Markets

Alpaca is hiring a Technical Escalation Engineer to support enterprise customers across APAC, resolve complex issues involving its financial APIs and distributed infrastructure, and improve the scalability of its support operations.

Asia Oceania Full-time Mid Level Technical Support Engineer
Go Grafana Kafka Kubernetes Microservices PostgreSQL RabbitMQ SQL
1 hour, 39 minutes ago
ClickView

Ed-Tech Technical Support Specialist

ClickView 51-250 Diversified Consumer Services

ClickView is seeking a Technical Support Specialist to support US and UK education customers with product troubleshooting, technical onboarding, and SSO implementations for ClickView and Streamable Learning.

United States Full-time Mid Level Technical Support Engineer
Salesforce SAML
1 hour, 39 minutes ago
Pavago

Senior Support Network Engineer

Pavago IT Services

Pavago’s client is hiring a remote Senior Support Network Engineer to maintain ISP and fixed wireless infrastructure and provide technical support for U.S.-based B2B customers during U.S. business hours.

Kenya South Africa Pakistan Full-time Senior Network Engineer Technical Support Engineer
AWS Azure Cisco Salesforce
1 hour, 39 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers