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Seasonal Customer Service Representative - 2026 (Mid-Atlantic & Midwest)

1 month, 1 week ago
Vatican City, Argentina, Colombia, Azerbaijan, Indonesia, Tunisia, Gabon, Malta, Montenegro, Israel, Laos, Mongolia, Macau, New Caledonia
Contract
Junior
Customer Support
Customer and Technical Support
CRM Salesforce
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Minted

Minted

Minted is a design marketplace that connects customers with independent artists to create unique wedding invitations, stationery, Christmas cards, personalized gifts, and art prints, while also supporting the artistic community through design challenge...

Professional Services
251-1K
Founded 2007
$297M raised
View All Jobs 13

Description

  • Handle customer interactions by phone, email, live chat, and social media with warmth and ownership.
  • Resolve custom product questions, fulfillment issues, and other unique customer concerns without relying on scripts.
  • Use internal knowledge bases and documentation to answer customer questions and support service decisions.
  • Navigate multiple systems to review orders, check design files, verify inventory, and make order adjustments.
  • Document customer interactions accurately in Salesforce or other CRM platforms while following data policies.
  • Identify recurring issues or operational friction and share insights with Customer Service leadership.
  • Maintain strong service quality, time management, and availability throughout assigned shifts.
  • Work scheduled evenings and weekends as part of a set seasonal schedule.

Requirements

  • Must reside in an eligible state: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, or WI.
  • Remote seasonal role running from September through December 2026.
  • Bachelor’s degree or equivalent work experience.
  • Experience working with high-end or premium customers and fully owning customer issues.
  • Experience handling inbound contact volume in a queue-based environment.
  • Experience with design-related work and fulfillment, such as photo printing or design files.
  • Excellent written communication skills with the ability to write structured, custom responses.
  • High attention to detail, strong organization, and comfort context-switching across multiple tabs and systems.
  • Experience using omni-channel CRM platforms such as Salesforce or Zendesk.
  • Ability to learn and adapt quickly to new or unfamiliar technologies.
  • Preferred: interest and aptitude for design- or technical-related issues.

Benefits

  • Remote seasonal work arrangement.
  • Set schedule you can count on, including evenings and weekends within operating hours.
  • Market-based hourly pay.
  • $19.19/hr for Geo 2 locations.
  • $17.62/hr for Geo 3 locations.
  • Opportunity to work with a premium design brand and independent artist community.

Interested in this position?

Apply directly on the company website

Apply Now

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