Operations & Customer Support Associate, Pharmacy

27 minutes ago
Full-time
Junior
Customer and Technical Support
Midi Health

Midi Health

Midi Health is a virtual care clinic specializing in perimenopause and menopause, offering expert care for women 40+. They provide insurance-covered services with no membership fees or hidden costs. Their experienced clinicians offer personalized treat...

Health Care Providers & Services
11-50
Founded 2021
$53M raised

Description

  • Serve as the primary contact for patients with pharmacy order questions or concerns through phone, email, and Athena messaging.
  • Coordinate with pharmacy partners to ensure accurate prescription processing and timely fulfillment.
  • Monitor pharmacy operations and order timelines, identifying potential delays.
  • Resolve order discrepancies, prescription issues, and other operational challenges with pharmacy and medical teams.
  • Provide prompt, accurate, and compassionate customer support.
  • Identify opportunities to improve pharmacy fulfillment and customer interaction processes.
  • Document patient interactions, issues, and resolutions accurately.
  • Prepare performance updates and improvement recommendations for pharmacy e-commerce leadership.

Requirements

  • Bachelor’s degree or equivalent experience in healthcare, business, operations, or a related field.
  • 1–3 years of experience in customer service or operations; healthcare or e-commerce experience preferred.
  • Strong communication, problem-solving, and patient-service skills.
  • Interest or background in operations and process monitoring.
  • Strong attention to detail and follow-through.
  • Experience with Zendesk, Athena EHR, and spreadsheets; Shopify experience preferred.
  • Ability to collaborate with pharmacy, medical, e-commerce, and external partner teams.
  • Must be authorized to work in the United States without current or future visa sponsorship.

Benefits

  • Annual compensation of $50,000–$65,000 plus equity.
  • Health, dental, and vision insurance.
  • Paid holidays.
  • Flexible time off.
  • Remote work from anywhere in the United States.

Interested in this position?

Apply directly on the company website

Apply Now

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