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IT Support Specialist

22 minutes ago
United States
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
macOS Notion
Apply Now
Midi Health

Midi Health

Midi Health is a virtual care clinic specializing in perimenopause and menopause, offering expert care for women 40+. They provide insurance-covered services with no membership fees or hidden costs. Their experienced clinicians offer personalized treat...

Health Care Providers & Services
11-50
Founded 2021
$53M raised
View All Jobs 9

Description

  • Serve as the primary point of contact for incoming IT support requests and deliver a white-glove customer service experience.
  • Troubleshoot hardware and software issues and explain solutions in clear, non-technical language.
  • Set up new hire workstations, accounts, and software to create a smooth Day 1 onboarding experience.
  • Manage equipment inventory, purchasing, offboarding, and device reclamation across the employee lifecycle.
  • Diagnose and resolve computer system and software issues promptly while meeting service standards.
  • Document troubleshooting steps and resolutions to build and maintain a useful knowledge base.
  • Collaborate with the IT team on infrastructure improvements and security protocol compliance.

Requirements

  • 2+ years of experience in a customer-facing role such as IT Helpdesk, Client Services, Hospitality, or Customer Success.
  • Strong written and verbal communication skills.
  • Exceptional interpersonal skills with the ability to remain calm under pressure and de-escalate stressed users.
  • Ability to work independently in a fast-paced environment and escalate complex issues when needed.
  • Natural curiosity and problem-solving ability to understand and fix issues.
  • Bachelor's degree in a related field or an equivalent combination of education and experience.
  • Familiarity with Google Workspace, Slack, Zoom, and Notion (preferred).
  • Experience with JumpCloud (preferred).
  • Experience supporting Athena (preferred).
  • Comfort working with both Windows PCs and Mac hardware (preferred).
  • Familiarity with ITIL or similar ticketing workflows (preferred).
  • Must be authorized to work in the U.S. without current or future visa sponsorship.

Benefits

  • Estimated salary range of $75,000-$85,000 per year.
  • Eligibility for a wide range of benefits.
  • Equity in the company.
  • Equal opportunity employer with a pay-equity-focused compensation philosophy.

Interested in this position?

Apply directly on the company website

Apply Now

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