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IT Help Desk/Web Support Specialist

6 hours, 1 minute ago
United States
Full-time
Junior
Technical Support Engineer
Technical Writing and Documentation
CSS HTML
Apply Now
Meridian Partners

Meridian Partners

Meridian Partners specializes in providing ERP and business intelligence solutions through strategy, implementation, and support services as a certified SAP Software Reseller and Services Partner.

Internet Software & Services
51-250
Founded 2002
View All Jobs

Description

  • Serve as the primary support contact for desktops, laptops, mobile devices, printers, software, and network connectivity.
  • Prioritize, document, resolve, and escalate service requests through ITSM or ticketing systems.
  • Troubleshoot Windows 11, Microsoft 365, authentication, hardware, peripherals, printers, and connectivity issues.
  • Install, configure, maintain, and replace approved hardware and software.
  • Maintain technical procedures, equipment inventories, knowledge-base articles, and user documentation.
  • Create, edit, format, publish, and test website and intranet content using approved CMS platforms.
  • Perform basic HTML updates and review web content for broken links, formatting, usability, and outdated information.
  • Apply Section 508 and accessibility best practices, conduct accessibility reviews, and remediate findings.
  • Collaborate with communications, cybersecurity, content owners, and technical teams to resolve web and accessibility issues.

Requirements

  • At least 1 year of Help Desk, Desktop Support, Technical Support, or similar IT customer-support experience.
  • Working knowledge of Windows operating systems, computer hardware, software, printers, and peripherals.
  • Experience maintaining website or intranet content.
  • Working knowledge of HTML and CSS.
  • Experience using Help Desk ticketing or IT Service Management systems.
  • Must reside in the United States and be eligible to work without current or future sponsorship.
  • Federal government user-support experience preferred.
  • Experience with content management systems preferred.
  • Familiarity with WCAG or Section 508, including accessibility reviews and remediation, preferred.
  • Experience creating technical documentation, user guides, or knowledge-base articles preferred.

Benefits

  • Base salary range of $65,000–$75,000.
  • Hybrid work for DC Metro-based employees and remote work available within the United States.
  • Generous paid time off and flexible remote environment.
  • 401(k) with immediately vested company match.
  • Medical, dental, and vision coverage; caregiver/adoption support; financial coaching; and EAP.
  • Company-paid life insurance.
  • Continuous learning and career development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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