Spanish Speaking iRobot Support Specialist - Work In Sofia - Paid Relocation

49 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Respond to customer inquiries in Spanish via phone, chat, and email.
  • Troubleshoot technical issues and provide clear, step-by-step solutions.
  • Maintain detailed documentation of customer interactions and technical cases.
  • Stay current on product knowledge and software updates to provide accurate support.
  • Collaborate with technical teams to escalate and resolve complex customer problems.
  • Promote customer satisfaction and help improve support processes.

Requirements

  • Fluency in Spanish, spoken and written, is essential.
  • English language skills are beneficial.
  • Experience in technical support or customer service, preferably with robotics or technology products.
  • Strong problem-solving skills and ability to explain technical concepts clearly.
  • Excellent communication and interpersonal skills focused on customer satisfaction.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Willingness to relocate to Sofia, Bulgaria with paid relocation support.
  • Enthusiasm for technology and innovation is a strong advantage.

Benefits

  • Competitive salary.
  • Monthly performance bonus.
  • Fully paid relocation package.
  • 1,500 Euro signing bonus.
  • Fully paid training.
  • Private gym.
  • Additional employee perks.

Interested in this position?

Apply directly on the company website

Apply Now

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