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Lead, Deployment & Escalation | Chef technique, Déploiement et Support Critique

14 minutes ago
Canada
Full-time
Lead
Implementation Consultant
Project and Program Management
Linux PostgreSQL TLS
Apply Now
Versaterm

Versaterm

Versaterm Public Safety is a leading developer of integrated software solutions for First Responders in Canada and the United States. They focus on customer experience and outcomes, empowering public safety agencies to transform their organizations. Ve...

Internet Software & Services
51-250
Founded 1977
View All Jobs 40

Description

  • Lead, manage, and coordinate Level 2 and Level 3 technical resources supporting installations and implementation projects.
  • Plan, prioritize, and assign technical work across NG911 and non-911 projects.
  • Coach and support the development of technical staff and contribute to performance evaluations.
  • Serve as the primary escalation point for complex technical issues and major incidents.
  • Validate technical architectures and deployment approaches against NG911 standards and customer requirements.
  • Support deployment projects from design through production go-live.
  • Partner with Project Managers to ensure technical feasibility, quality delivery, and schedule adherence.
  • Participate in integration testing, upgrades, migrations, and critical cutovers.
  • Diagnose and resolve complex issues across telephony platforms, call flows, integrations, and network environments.
  • Maintain technical standards, implementation guides, and escalation procedures while improving deployment and support processes.

Requirements

  • Degree in Telecommunications, Computer Science, or equivalent experience.
  • 8 to 12 years of relevant experience in VoIP, IP telephony, or mission-critical environments.
  • Demonstrated experience delivering complex customer deployments.
  • Experience leading or managing specialized technical teams.
  • Experience with AVAYA platforms or integrations is a strong asset.
  • Strong expertise in SIP-based VoIP environments.
  • Advanced troubleshooting and root-cause analysis skills.
  • Knowledge of NG911 architectures or other mission-critical systems.
  • Strong Linux and command-line proficiency.
  • Fluency in both English and French.
  • Must be legally authorized to work in Canada and able to obtain and maintain a Government of Canada Reliability security clearance.
  • Additional customer-specific security verification may be required.

Benefits

  • Competitive base salary aligned with skills, experience, education, market data, and internal equity.
  • Eligibility for variable compensation such as incentive plans or discretionary performance bonuses.
  • Comprehensive benefits offering.
  • Equal opportunity employer with a commitment to equity, diversity, and inclusion.
  • Barrier-free workplace with accommodations available upon request throughout the hiring process.
  • People-led recruitment process, with no AI used in recruitment decisions.

Interested in this position?

Apply directly on the company website

Apply Now

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