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Technical Preparation Engineer

3 weeks, 6 days ago
United States
Full-time
Mid Level
Technical Support Engineer
IoT and Embedded Systems
Apply Now
ALTEN Technology

ALTEN Technology

ALTEN Technology is an engineering services company and consulting firm in the USA, providing tailored engineering solutions across various industries such as aerospace, medtech, robotics, automotive, and more. With a team of over 600 professionals, we...

Construction & Engineering
251-1K
Founded 1988
View All Jobs 52

Description

  • Investigate, document, and recommend solutions for technical and product support issues affecting vehicle diagnostics, product quality, service literature, tooling and equipment, electronic communication systems, and related support functions.
  • Maintain accurate case activity in the case management system to support tracking, reporting, and resolution follow-up.
  • Provide guidance to dealers, fleet representatives, and aftermarket personnel on warranty policies, repair procedures, and service requirements.
  • Support timely resolution of technical concerns while ensuring repairs follow established warranty and service guidelines.
  • Collaborate with internal departments and cross-functional teams to improve service quality and customer support effectiveness.
  • Perform additional duties and assignments as directed by management.

Requirements

  • Minimum of 3 years of experience in heavy-duty truck diagnostics and repair preferred.
  • Experience with heavy truck electrical systems, engine diagnostics, and electronic troubleshooting strongly preferred.
  • Prior customer service or technical support experience required.
  • Bilingual capabilities in French and/or Spanish are considered an asset.
  • Current or recent Master Technician certification is beneficial.
  • ASE Master Truck Technician certification is a plus.
  • Strong troubleshooting abilities.
  • Excellent verbal and written communication skills.
  • Strong attention to detail and ability to maintain accurate technical documentation.
  • Ability to work effectively across departments and adapt to changing priorities.
  • Pre-employment drug screening is required as a condition of hire.

Benefits

  • Salary range of $80,000-$85,000.
  • Comprehensive benefits.
  • Mentorship and career growth opportunities.
  • Opportunity to work on challenging engineering problems across aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, and rail.

Interested in this position?

Apply directly on the company website

Apply Now

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