Spanish Speaking iRobot Support Specialist - Work In Sofia - Paid Relocation

2 hours, 5 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide timely support to Spanish-speaking customers about iRobot products via phone, email, and chat.
  • Troubleshoot and resolve technical issues, escalating complex cases when needed.
  • Answer product-related questions and give clear instructions and product information.
  • Document customer interactions and solutions accurately in the CRM system.
  • Collaborate with cross-functional teams to improve customer experience and resolve issues efficiently.
  • Stay up to date on product developments, software updates, and company policies.

Requirements

  • Fluency in Spanish, spoken and written, is required.
  • English proficiency is advantageous.
  • Previous experience in technical support or customer service, preferably with electronic or robotic products.
  • Strong problem-solving skills and the ability to explain technical information clearly.
  • Excellent communication and interpersonal skills with a customer-focused mindset.
  • Familiarity with CRM systems and support tools.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Willingness to relocate to Sofia, Bulgaria, with paid relocation assistance.

Benefits

  • Competitive monthly salary.
  • Fully paid relocation package.
  • Monthly performance bonus.
  • 1,500 Euro signing bonus.
  • Fully paid training.
  • Health insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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