Field Service Engineer

3 hours, 14 minutes ago
Full-time
Mid Level
Customer and Technical Support
SPT Labtech

SPT Labtech

SPT Labtech designs and manufactures advanced lab automation solutions that enhance sample management, liquid handling, and multiplexed detection, significantly improving the efficiency of scientific research and contributing to advancements in human h...

Life Sciences Tools & Services
251-1K
Founded 2001

Description

  • Perform on-site installation, preventative maintenance, and repair work for customer equipment.
  • Deliver timely, clear, and professional customer support to maintain high satisfaction.
  • Prioritize and execute emergency repairs and service requests in coordination with the Service and Support Scheduler.
  • Travel at short notice to support other Field Service Engineers when needed.
  • Complete all required service documentation accurately and on time.
  • Communicate product quality issues to the appropriate internal stakeholders.
  • Work closely with the Sales team and Field Applications Specialists.
  • Meet key performance indicators related to service delivery and impact.

Requirements

  • Experience with electro-mechanical troubleshooting and automated systems is essential.
  • Experience in the pharmaceutical or healthcare sectors is desirable.
  • Experience with liquid handling systems is desirable.
  • Strong customer-facing and communication skills.
  • Excellent time management, planning, and workload prioritization skills.
  • Ability to travel extensively across the UK and Europe, including short-notice travel and around 10–12 days per month of overnight travel.
  • Engineering Apprenticeship plus HNC, or HND in Electrical or Mechanical Engineering, or equivalent education.
  • Self-motivated, flexible, and able to work effectively as a team player.
  • Valid passport and driving license are required.
  • Based in the UK, ideally in the London, Cambridge, or Oxford area; near a major airport is advantageous.

Benefits

  • Competitive salary package.
  • Comprehensive benefits package.
  • Private medical insurance.
  • Generous pension plan.

Interested in this position?

Apply directly on the company website

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