Portuguese Speaking Support Specialist - Work In Sofia - Paid Relocation

1 hour, 39 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Respond promptly to customer inquiries in Portuguese via phone, email, and chat.
  • Resolve product- or service-related issues efficiently and accurately.
  • Maintain accurate records of customer interactions and problem resolution.
  • Collaborate with relevant teams to ensure thorough issue resolution.
  • Stay informed about company offerings, policies, and updates to provide accurate information.
  • Participate in ongoing training to improve knowledge and service quality.

Requirements

  • Fluency in Portuguese, both spoken and written, is essential.
  • Proficiency in English is advantageous.
  • Previous experience in customer support or a related field is preferred.
  • Strong communication and interpersonal skills with a customer-oriented mindset.
  • Ability to handle multiple tasks and remain composed under pressure.
  • Proficiency with customer service software and CRM systems.
  • Positive attitude, adaptability, and willingness to work in a diverse team environment.
  • Readiness to relocate to Sofia with paid relocation assistance provided.

Benefits

  • Competitive monthly salary.
  • Fully paid relocation package.
  • Monthly performance bonus.
  • 1,500 euro signing bonus.
  • Fully paid training.
  • Health insurance.
  • Paid relocation support to Sofia.

Interested in this position?

Apply directly on the company website

Apply Now

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