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Mental Health Virtual Assistant - Patient Support & Billing Coordination

1 hour, 5 minutes ago
Philippines
Part-time
Junior
Accountant
Customer and Technical Support
Cybersecurity HIPAA
Apply Now
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services
View All Jobs 33

Description

  • Answer incoming calls through Google Voice and provide professional support to new and existing patients.
  • Capture new patient inquiries and assist with intake and onboarding before first appointments.
  • Support billing operations by following up on back billing, accounts receivable, and denied claims.
  • Provide billing-related information and documentation support to billing managers.
  • Set up new patient records in Simple Practice and maintain organized patient files.
  • Upload scanned documents, forms, and fax files into the practice system.
  • Assist with scheduling, appointment coordination, and follow-up communications.
  • Conduct recall calls for previous patients when needed.
  • Support administrative workflows, document scanning, and file organization.
  • Communicate with patients and the team through WhatsApp, Google Meet, phone, and email.

Requirements

  • Previous healthcare or clinical administrative experience is preferred.
  • Experience with billing, insurance verification, or accounts receivable collections is preferred.
  • Experience with Simple Practice is required.
  • Mental health or behavioral health experience is a plus.
  • Previous virtual assistant experience is preferred.
  • Strong proficiency with Simple Practice and familiarity with Google Voice.
  • Experience with patient scheduling, onboarding, and healthcare administrative workflows.
  • Familiarity with billing denials, documentation, and HIPAA compliance.
  • Professional phone communication and patient interaction skills.
  • Must speak and write English very clearly.
  • Must have relevant work experience.
  • Must be able to submit an NBI clearance and/or Local Police Clearance before onboarding.
  • Must be available for video meetings with camera on when needed.
  • Reliable laptop or desktop computer required.
  • High-speed internet connection required, minimum 10 Mbps.
  • Noise-canceling headset required.
  • Webcam required for virtual meetings.
  • Quiet, professional workspace required.

Benefits

  • Dedicated HR and contractor support team.
  • Optional premium VPN access for added privacy and security.
  • HIPAA and cybersecurity training with certification provided.
  • Access to top 1% VA performance training.
  • Client-approved U.S. holidays off, subject to client needs and schedule.
  • Client-approved paid or unpaid time off may be available.
  • Access to templates, workflow guides, productivity tools, and SOP support.
  • Optional performance-based incentives, bonuses, or increased hours may be available.

Interested in this position?

Apply directly on the company website

Apply Now

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