Portuguese Speaking Customer Support Specialist - Work In Sofia, Bulgaria

2 days, 13 hours ago
Full-time
Mid Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Assist customers via phone, email, and chat while maintaining high satisfaction.
  • Resolve complex customer inquiries using professional communication and brand standards.
  • Serve as the primary contact for Portuguese-speaking clients, addressing their needs accurately and empathetically.
  • Record customer interactions in the CRM system to track trends and improve service delivery.
  • Collaborate with internal departments to troubleshoot issues and share customer experience feedback.
  • Attend ongoing training on product features and support methods.
  • Meet performance KPIs and contribute to team objectives in a high-volume support environment.

Requirements

  • Native or fluent Portuguese, spoken and written, is mandatory.
  • Proficiency in English for collaboration with an international team.
  • Strong problem-solving and customer service skills.
  • Ability to multitask and work effectively in a dynamic, high-volume environment.
  • Previous contact center or service-oriented experience is preferred.
  • Positive, proactive mindset focused on professional customer support.

Benefits

  • Competitive monthly salary.
  • Fully paid training.
  • Comprehensive health insurance.
  • Fully paid relocation package including flight, transfer, and hotel.
  • Monthly performance bonus based on individual achievements.
  • Professional growth opportunities within a global organization.
  • Opportunity to live and work in Sofia, Bulgaria, with relocation support and an affordable cost of living.

Interested in this position?

Apply directly on the company website

Apply Now

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