Customer Support Specialist

12 hours, 3 minutes ago
Full-time
Mid Level
Customer and Technical Support
Remote Recruitment

Remote Recruitment

REMOTE RECRUITMENT is a remote jobs recruitment agency that assists UK based companies with finding the best talent for their needs. We operate as a full service employment agency providing recruitment/staffing for the following specialist fields: Mark...

Professional Services
11-50
Founded 2018

Description

  • Respond to customer queries via email, live chat, and phone.
  • Investigate customer issues thoroughly and own them through resolution.
  • Maintain accurate and up-to-date ticketing system records.
  • Create clear help articles and canned responses for common questions.
  • Identify complaint patterns and share insights with product and operations teams.
  • Follow up with customers after resolution to confirm satisfaction.

Requirements

  • Previous customer support experience in a service, retail, SaaS, or contact centre environment.
  • Familiarity with helpdesk tools such as Zendesk, Freshdesk, or Intercom.
  • Excellent written English and a friendly, plain-speaking communication style.
  • Good judgement when deciding whether to escalate or resolve an issue independently.
  • A quiet home workspace, reliable computer, and stable fibre internet.
  • Availability to work 09:00–17:00 UK time, equivalent to 11:00–19:00 SAST.

Benefits

  • Salary of R29,000 per month.
  • Permanent, fully remote position with a UK employer.
  • UK business hours with a defined finish time.
  • Training on the product and support tools.
  • Career progression into senior support, quality, or team leadership roles.

Interested in this position?

Apply directly on the company website

Apply Now

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