Digital Extremes

Digital Extremes Ltd. is a Canadian-based independent game developer and publisher founded in 1993. Renowned for creating top first-person shooter and action games, the studio has a rich history of successful titles like Unreal Tournament, BioShock, an...

Internet Software & Services

Information Technology

251-1K (420)

Founded 1993

2 open positions

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Customer Support Specialist, Japanese

11 hours, 47 minutes ago

Anywhere

Full-time

Junior

Customer Support

Customer and Technical Support

Apply Now

Digital Extremes

Internet Software & Services

251-1K

Founded 1993

View All Jobs 2

Description

Provide prompt, courteous, and effective support to Japanese-speaking players through support platforms and community forums.
Represent the game in online communities by answering questions and addressing player concerns.
Monitor community trends and share insights with Community, Marketing, Statistics, and other internal teams.
Stay informed about game updates to anticipate and address emerging support issues.
Provide Japanese-English translation support for game, marketing, public relations, and business development materials.
Review player transactions, terms-of-service violations, suspicious activity, and potential fraud.
Troubleshoot and resolve player network and basic technical issues across PCs, consoles, and networks.
Track recurring issues, collaborate with QA to assess severity, and escalate issues to development teams.
Moderate user-generated technical content on official forums and share solutions with the customer support team.
Perform other assigned responsibilities.

Requirements

Fluent Japanese and English speaking, reading, and writing skills.
1–2 years of experience in a help desk or technical support environment.
Relevant technical support training.
Strong understanding of customer service, de-escalation, investigation, and negotiation methods.
Strong technical aptitude and ability to quickly learn new support tools.
Ability to troubleshoot, diagnose, and repair basic PC, console, and network issues.
Strong organizational and multitasking skills.
Knowledge of Internet and gamer culture, gaming terminology, and the video game industry.
Avid gamer with knowledge of Warframe and support tools.
Ability to communicate effectively and convert dissatisfied players into loyal supporters.

Benefits

Competitive compensation.
Industry-leading benefits.
Flexible work arrangements.
Career growth opportunities.
Inclusive, respectful, and supportive work environment.
Recruitment accommodations for candidates with disabilities.

Interested in this position?

Apply directly on the company website

Apply Now

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