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Member Support Representative (Temporary Part-Time)

11 hours, 47 minutes ago
United States
Part-time
Junior
Customer Support
Customer and Technical Support
HIPAA
Apply Now
Foodsmart

Foodsmart

Foodsmart offers a personalized telehealth nutrition solution that connects members with a vast network of registered dietitians, providing tailored nutrition guidance to improve health from the comfort of home.

Health Care Providers & Services
51-250
Founded 2010
$105M raised
View All Jobs 9

Description

  • Serve as the first point of contact for inbound member inquiries with empathy and patience.
  • Document member interactions, resolutions, and records accurately for effective follow-up.
  • Use FAQs, knowledge bases, and SOPs to resolve questions during initial contact.
  • Perform real-time eligibility checks and explain benefits clearly.
  • Answer questions about Telenutrition and match members with dietitians and suitable appointments.
  • Troubleshoot platform, account, and basic technology issues.
  • Support inquiries about incentive offerings in coordination with internal teams and external vendors.
  • Collaborate with peers, leaders, and internal groups to resolve complex issues.
  • Maintain accountability when handling sensitive and protected member information.
  • Meet quality, first-contact resolution, productivity, and schedule-adherence goals.

Requirements

  • Availability for approximately 29 hours per week for a temporary assignment lasting up to 6 months.
  • Availability Monday through Friday between 9:00 AM and 5:00 PM PST; availability until 8:00 PM PST is preferred.
  • Reliable high-speed internet with approximately 100 Mbps download and 20 Mbps upload speeds.
  • At least 1 year of successful remote or hybrid call-center experience preferred.
  • Strong oral and written communication skills, including the ability to explain complex information concisely.
  • Experience handling PII and PHI with a basic understanding of HIPAA.
  • Private, secure, and quiet home workspace.
  • Ability to multitask across multiple systems while managing live calls and deadlines.
  • Strong problem-solving, critical-thinking, organizational, and time-management skills.
  • Ability to work independently, collaborate remotely, adapt to changing processes, and meet quality goals.

Benefits

  • Remote-first company with flexible remote location.
  • Time off is provided.
  • Collaborative team environment.
  • This temporary part-time position is not eligible for health insurance benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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