Portuguese Speaking Customer Service Agent Needed | Work and Live in Greece

4 hours, 1 minute ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Respond promptly and effectively to inquiries from Portuguese-speaking customers.
  • Provide accurate information about products and services and address customer needs and concerns.
  • Resolve customer complaints in a timely and professional manner to maintain high customer satisfaction.
  • Maintain detailed and accurate records of customer interactions in the CRM system.
  • Collaborate with team members to improve service delivery and the overall customer experience.
  • Stay informed about company updates, product changes, and market trends to provide relevant support.

Requirements

  • Exceptional fluency in Portuguese, both spoken and written, is essential.
  • Minimum English proficiency at B2 level is required.
  • Previous experience in customer service or a related field is preferred.
  • Strong communication skills and a customer-focused approach are required.
  • Ability to handle challenging situations calmly and effectively is required.
  • Familiarity with CRM systems and basic computer applications is required.
  • Must be self-motivated, adaptable, and comfortable working independently in a remote or office-based environment.
  • Willingness to relocate to and live in Greece is required.

Benefits

  • Competitive monthly salary.
  • Fully paid relocation package to Greece.
  • 2 extra salaries per year.
  • Fully paid training.
  • Health insurance.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Fully Remote | Customer Service – Booking Vacations

Aisle and Abroad Travel & Tourism

A fully remote Customer Service – Booking Vacations role with California Deidre that supports clients with vacation planning, reservations, and end-to-end booking coordination.

29 minutes ago

Virtual Assistant - Fulfilment

Decentralized Masters 1-10 Education Services

Decentralized Masters is hiring a Virtual Assistant to support customer communications, onboarding, and administrative operations for its fast-growing DeFi education business.

1 hour, 12 minutes ago

Healthcare Software Support Representative - Select BG (Remote - United States)

Nextech 251-1K Internet Software & Services

Nextech is hiring a remote Healthcare Software Support Representative to provide frontline support for its specialty healthcare software applications and ensure timely resolution of customer issues in medical office settings.

HIPAA Salesforce
1 hour, 19 minutes ago

Customer Service Delivery Advocate - 4 day work week!

Carvana 10K-50K Automotive

Carvana is hiring Customer Advocates to deliver vehicles, manage customer paperwork, and support the car-buying experience through field operations and customer-facing service.

1 hour, 34 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers