Nextech

Nextech is a leading healthcare technology solution provider for specialty physicians, offering fully integrated Electronic Medical Records (EMR/EHR) and Practice Management software. With a focus on efficiency, accuracy, and profitability, Nextech ser...

Internet Software & Services

Information Technology

251-1K (420)

Founded 1997

$1M raised

5 open positions

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Healthcare Software Support Representative - Select BG (Remote - United States)

3 months, 3 weeks ago

United States

Full-time

Junior

Customer Support

Customer and Technical Support

HIPAA Salesforce

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Nextech

Internet Software & Services

251-1K

Founded 1997

$1M raised

View All Jobs 5

Description

Answer incoming calls, respond to support emails, and handle frontline support inquiries from the support queue.
Troubleshoot software issues, resolve known problems, and escalate advanced cases through the appropriate channels.
Develop proficiency in Nextech software functionality and how it is used in a medical office setting.
Fully document, track, and resolve incidents in the ticketing system according to company guidelines.
Investigate software exceptions and error reports and follow Nextech support procedures.
Schedule and perform software upgrades as needed.
Provide exceptional customer service to maintain customer satisfaction.
Maintain detailed notes and documentation for each support incident.

Requirements

1 year of experience in a software troubleshooting role with customers.
Excellent technical skills, including basic computer skills.
Strong interpersonal, written, and verbal communication skills.
Ability to work constructively within a team environment.
Proficiency with Microsoft Office Suite, including Access, Excel, Outlook, PowerPoint, and Word.
Excellent customer service skills.
Ability to type at 30 WPM with 90% accuracy.
Bachelor's degree preferred.
Salesforce experience preferred.
Experience using Zoom Contact Center or a similar call center platform preferred.
Ability to type at 50 WPM with 95% accuracy preferred.
Must be located in the United States and not in California.
Willingness to work in a role that involves significant time in front of a computer monitor.
Ability to travel occasionally, up to 10%.

Benefits

Generous annual bonus opportunity.
401(k) with employer match.
Paid time off, including 40 hours of paid personal time, 15 accrued PTO days, and 11 paid holidays.
Volunteer time off.
Choice of medical, dental, and vision insurance plans.
Health Savings Account with employer match.
Flexible Spending Account.
100% company-paid parental leave after 6 months with the company.
100% company-paid life insurance and short-term/long-term disability insurance.
Wellness programs and employee assistance program with free counseling sessions.
Corporate discounts on retail, travel, and entertainment.

Interested in this position?

Apply directly on the company website

Apply Now

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