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Healthcare Software Support Representative - Select BG (Remote - United States)

3 months ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
HIPAA Salesforce
Apply Now
Nextech

Nextech

Nextech is a leading healthcare technology solution provider for specialty physicians, offering fully integrated Electronic Medical Records (EMR/EHR) and Practice Management software. With a focus on efficiency, accuracy, and profitability, Nextech ser...

Internet Software & Services
251-1K
Founded 1997
$1M raised
View All Jobs 5

Description

  • Answer incoming calls, respond to support emails, and handle frontline support inquiries from the support queue.
  • Troubleshoot software issues, resolve known problems, and escalate advanced cases through the appropriate channels.
  • Develop proficiency in Nextech software functionality and how it is used in a medical office setting.
  • Fully document, track, and resolve incidents in the ticketing system according to company guidelines.
  • Investigate software exceptions and error reports and follow Nextech support procedures.
  • Schedule and perform software upgrades as needed.
  • Provide exceptional customer service to maintain customer satisfaction.
  • Maintain detailed notes and documentation for each support incident.

Requirements

  • 1 year of experience in a software troubleshooting role with customers.
  • Excellent technical skills, including basic computer skills.
  • Strong interpersonal, written, and verbal communication skills.
  • Ability to work constructively within a team environment.
  • Proficiency with Microsoft Office Suite, including Access, Excel, Outlook, PowerPoint, and Word.
  • Excellent customer service skills.
  • Ability to type at 30 WPM with 90% accuracy.
  • Bachelor's degree preferred.
  • Salesforce experience preferred.
  • Experience using Zoom Contact Center or a similar call center platform preferred.
  • Ability to type at 50 WPM with 95% accuracy preferred.
  • Must be located in the United States and not in California.
  • Willingness to work in a role that involves significant time in front of a computer monitor.
  • Ability to travel occasionally, up to 10%.

Benefits

  • Generous annual bonus opportunity.
  • 401(k) with employer match.
  • Paid time off, including 40 hours of paid personal time, 15 accrued PTO days, and 11 paid holidays.
  • Volunteer time off.
  • Choice of medical, dental, and vision insurance plans.
  • Health Savings Account with employer match.
  • Flexible Spending Account.
  • 100% company-paid parental leave after 6 months with the company.
  • 100% company-paid life insurance and short-term/long-term disability insurance.
  • Wellness programs and employee assistance program with free counseling sessions.
  • Corporate discounts on retail, travel, and entertainment.

Interested in this position?

Apply directly on the company website

Apply Now

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