Italian-Speaking Customer Experts for Dyson - Work Remote In Greece

1 day, 10 hours ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Serve as the main point of contact for Italian-speaking customers across Dyson's consumer electronics product range.
  • Diagnose and resolve product questions, technical issues, and customer complaints in a professional manner.
  • Guide customers on product use, maintenance, and troubleshooting steps.
  • Process orders, returns, warranty claims, and replacements according to company policies.
  • Maintain accurate records of customer interactions in CRM systems.
  • Inform customers about new product launches, promotions, and product innovations.
  • Collaborate with internal teams to escalate and resolve complex technical issues.
  • Meet or exceed performance targets for customer satisfaction, response time, and service quality.

Requirements

  • Native or fluent Italian speaker with strong spoken and written communication skills.
  • Valid EU passport or applicable EU residency documentation.
  • Proficiency in English at a working level for internal communication and training.
  • Previous experience in customer service, technical support, or a client-facing role is highly advantageous.
  • Strong interest in consumer electronics, technology, and innovative lifestyle products.
  • Excellent communication, problem-solving, and interpersonal skills with a customer-first mindset.
  • Ability to work independently in a fully remote environment based within Greece.
  • Reliable internet connection and a suitable home workspace in Greece.

Benefits

  • Competitive monthly salary tailored to experience and expertise.
  • Monthly performance bonus.
  • Two extra salaries per year, including a 13th and 14th salary.
  • Fully paid relocation package including return flight, airport transfer, and hotel accommodation.
  • Fully paid professional training on Dyson products, service methods, and internal systems.
  • Comprehensive health insurance from day one.
  • Fully remote working arrangement within Greece.
  • Career development opportunities within an international firm and a global consumer electronics brand.

Interested in this position?

Apply directly on the company website

Apply Now

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