Italian-Speaking Customer Experts for a Japanese Multinational - Work In Greece

1 hour, 10 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer support to Italian-speaking clients via phone, email, and chat.
  • Respond to questions about products, services, and order inquiries.
  • Troubleshoot customer issues and help resolve service-related problems.
  • Maintain accurate records of customer interactions in CRM systems.
  • Collaborate with internal teams to resolve complex cases and escalate when needed.
  • Stay up to date on company products, policies, and updates.
  • Provide feedback to improve customer service processes and customer satisfaction.

Requirements

  • Fluency in Italian, both spoken and written, is mandatory.
  • Proficiency in English is an advantage.
  • Experience in customer service, preferably with multinational companies or similar industries.
  • Excellent communication skills and a customer-focused approach.
  • Ability to work in a fast-paced, multicultural environment.
  • Familiarity with CRM systems and digital communication tools.
  • Willingness to relocate and work in Greece.
  • Strong problem-solving skills and attention to detail.

Benefits

  • Competitive monthly salary.
  • Fully paid training.
  • Fully paid relocation package.
  • Monthly performance bonus.
  • Health insurance.
  • Two extra salaries per year.

Interested in this position?

Apply directly on the company website

Apply Now

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