Customer Service Delivery Advocate

4 hours, 1 minute ago
Full-time
Junior
Customer and Technical Support
Carvana

Carvana

Carvana is an e-commerce platform that enables consumers to buy and finance used cars online, offering features such as 360-degree vehicle imaging, financing options, and home delivery, all designed to streamline the car purchasing process.

Automotive
10K-50K
Founded 2012

Description

  • Deliver vehicles directly to customers’ homes using company car haulers.
  • Load and unload vehicles onto the hauler and inspect the equipment for safe operation.
  • Complete customer paperwork and enter thorough notes into the customer tracking system.
  • Maintain safe driving practices and a clean driving record in accordance with company policy.
  • Support customers during the vehicle delivery experience and help create a positive buying process.
  • Participate in local market operations and community-facing activities as needed.

Requirements

  • At least 2 years of customer-facing experience.
  • Must be available to work 7 days a week with rotating weekdays and weekends.
  • Must be able to work one of the scheduled shifts: 7am-5pm, 9am-7pm, or 11am-9pm.
  • Must be at least 21 years of age and possess a valid driver’s license.
  • Must be able to pass a drug test and obtain a DOT Medical Card.
  • Must be able to read, write, speak, and understand English.
  • Must be able to perform physically demanding work, including lifting, pushing, pulling, and carrying up to 50 lbs.
  • Must be able to walk and stand for 8+ hours and work in indoor/outdoor conditions, including extreme weather.
  • Must be able to obtain required state-specific credentials such as a notary, chauffeur’s license, vehicle verifier license, or salesperson license depending on location.
  • Must be able to satisfy state-specific DMV/title and registration system access requirements.

Benefits

  • Starting hourly pay of $19, with a pay range of $19-$21 per hour.
  • Performance-based pay increases, including raises at 3 months, 6 months, and up to $21 in the first year.
  • 401(k) with Carvana match and opportunity for overtime during busy seasons.
  • 100% company-paid healthcare premiums plus dental and vision coverage.
  • Wellness program supporting mental, physical, and financial health, plus pet care savings.
  • Generous paid time off: 13 days in the first year, increasing to 20 days thereafter.
  • Tuition reimbursement and student loan repayment support.
  • Annual equity grants through Carvana Shares and an Employee Stock Purchase Plan discount.

Interested in this position?

Apply directly on the company website

Apply Now

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