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Technical Support Engineer (PST Shift / Remote Indonesia)

3 hours, 15 minutes ago
Indonesia
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
Apply Now
IBMC

IBMC

IBMC provides comprehensive support for businesses navigating the complexities of local regulations and processes in Indonesia, offering services in HR management, strategic refinement, and tax and accounting to facilitate business growth and success i...

Founded 2022
View All Jobs 31

Description

  • Respond to and resolve complex technical inquiries, software bugs, and system requests in a timely and professional manner.
  • Troubleshoot technical bottlenecks and provide effective solutions for cloud infrastructure and web applications.
  • Maintain accurate records of customer interactions, technical issues, and resolutions in the support tracking system.
  • Continuously build product knowledge to deliver high-tier technical guidance on the company’s evolving product suite.
  • Provide data-driven feedback to the internal engineering team to help improve products based on customer pain points.
  • Communicate and manage support relationships with users and stakeholders across the Asia-Pacific region.
  • Work full-time according to Pacific Standard Time (PST) / Los Angeles time zone (GMT-8).

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or a related engineering field.
  • Minimum 2 years of experience in IT support, technical customer success, or cloud technical customer support.
  • Solid knowledge of Amazon Web Services (AWS), web development, programming logic, and computer networks.
  • Excellent professional English communication skills, both verbal and written.
  • Professional or conversational proficiency in Mandarin to support Chinese-speaking stakeholders and users.
  • Strong analytical thinking and problem-solving skills, with the ability to stay composed under pressure.
  • Willingness and ability to work full-time on Pacific Standard Time (PST) / Los Angeles time zone (GMT-8).
  • Programming or coding background is highly preferred.
  • Graduation from a reputable private university (preferred).

Benefits

  • Attractive competitive salary package aligned with the technical nature of the role and night shift requirements.
  • Fully remote work setup from anywhere in Indonesia.
  • Direct management, continuous professional coaching, and development support from IBMC.
  • Opportunity to work with international stakeholders, global clients, and cutting-edge SaaS technologies.
  • Comprehensive health insurance coverage (BPJS or equivalent) and standard corporate perks.

Interested in this position?

Apply directly on the company website

Apply Now

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