German Technical Support & eMobility Solutions - Work Remote In Greece

19 hours, 31 minutes ago
Full-time
Junior
IoT and Embedded Systems
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Deliver technical support to German-speaking customers for eMobility products and services, including electric vehicles, charging infrastructure, and digital platforms.
  • Diagnose and resolve customer technical issues through phone, email, and live chat with a focus on first-contact resolution.
  • Guide customers through setup, configuration, and troubleshooting of hardware and software solutions in clear German.
  • Document customer interactions, technical cases, and resolutions accurately in the CRM system.
  • Identify recurring technical issues and escalate patterns to the appropriate internal teams.
  • Educate customers on product features and benefits to improve satisfaction and loyalty.
  • Collaborate with technical specialists, product teams, and quality assurance colleagues to resolve queries efficiently.
  • Meet individual performance KPIs related to customer satisfaction, response times, and resolution rates.

Requirements

  • Native or fluent German language skills, both spoken and written, are essential.
  • A valid EU passport or the legal right to reside and work in Greece is mandatory.
  • Background in technical support, customer service, or a related consumer services field is strongly preferred.
  • Experience in eMobility, automotive technology, or the energy sector is a significant advantage.
  • Comfort with digital support tools, CRM platforms, and remote communication technologies.
  • Strong analytical and problem-solving skills with the ability to simplify complex technical information for customers.
  • Collaborative, self-motivated work style with the ability to manage workload effectively in a fully remote environment.
  • Ability to work remotely from within Greece.

Benefits

  • Competitive monthly salary.
  • Fully paid training programme.
  • Comprehensive health insurance.
  • Fully paid relocation package, including return flight to Greece, airport transfer, and hotel accommodation.
  • Monthly performance bonus.
  • Two extra salaries per year (13th and 14th salary).
  • Career development pathways, a supportive multicultural team environment, and employee wellbeing initiatives.

Interested in this position?

Apply directly on the company website

Apply Now

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