German Speaking Solutions Consultant - Work Remote In Greece

9 hours, 31 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Serve as the primary point of contact for German-speaking clients across phone, email, and live chat.
  • Diagnose customer issues and provide clear, tailored resolutions.
  • Maintain accurate records of customer interactions, inquiries, and resolutions in CRM and ticketing systems.
  • Collaborate with technical support, account management, and operations teams to deliver seamless customer experiences.
  • Identify recurring customer issues and escalate patterns to the appropriate departments.
  • Educate clients on products, services, and self-service tools.
  • Adhere to service level agreements, quality benchmarks, and compliance standards.
  • Participate in team meetings, training sessions, and performance reviews to support ongoing development and knowledge sharing.

Requirements

  • Native or fluent German language skills, spoken and written.
  • A valid EU passport is mandatory for relocation and employment eligibility.
  • Prior experience in customer support services, client-facing roles, or a consultative support environment is highly desirable.
  • Excellent interpersonal and communication skills with strong empathy and the ability to deliver clear solutions.
  • Strong digital literacy, including proficiency with CRM platforms, helpdesk software, and standard office tools.
  • A proactive, results-driven mindset with the ability to manage multiple priorities in a remote work environment.
  • Good command of English is an advantage for internal communication within a multicultural team.

Benefits

  • Competitive monthly salary based on experience and expertise.
  • Fully paid training programme from day one.
  • Comprehensive health insurance coverage.
  • Fully paid relocation package including return flight, airport transfer, and hotel accommodation.
  • Monthly performance bonus.
  • Two extra salaries per year in the form of a 13th and 14th salary.
  • Remote working flexibility from within Greece.
  • Vibrant multicultural work environment with opportunities for career advancement.

Interested in this position?

Apply directly on the company website

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