German Speaking Player Support Specialist for Riot Games - Work in Bulgaria

1 hour, 40 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide player support in German via email, chat, and other communication channels.
  • Assist players with game-related questions, technical issues, and account management.
  • Resolve player concerns quickly and efficiently to improve player satisfaction.
  • Document player interactions accurately to help support service improvements.
  • Collaborate with developers and community teams to share player feedback.
  • Stay informed about Riot Games’ titles, updates, and industry trends to provide informed assistance.

Requirements

  • Fluency in German, both spoken and written, is essential.
  • English proficiency is advantageous.
  • Previous experience in customer support or player support is beneficial, preferably in the gaming industry.
  • Strong understanding of gaming culture and familiarity with Riot Games’ titles is a plus.
  • Excellent communication and interpersonal skills with a strong customer service focus.
  • Ability to troubleshoot technical issues and provide clear solutions.
  • Strong organizational skills and ability to manage multiple player inquiries.
  • Willingness to work in Bulgaria and adapt to a dynamic work environment.

Benefits

  • Competitive monthly salary.
  • Fully paid relocation package.
  • Monthly performance bonus.
  • €1,500 signing bonus.
  • Fully paid training.
  • Health insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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