German Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

12 hours, 24 minutes ago
Full-time
Mid Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide technical support for iRobot home automation products.
  • Troubleshoot hardware, software, connectivity, and smart home integration issues.
  • Maintain current knowledge of iRobot products and features.
  • Document customer interactions accurately in the CRM system.
  • Represent iRobot and partner brands professionally in customer interactions.
  • Collaborate with internal technical teams and escalate complex hardware cases.

Requirements

  • Native or fluent spoken and written German.
  • Valid EU passport.
  • Ability to relocate to Sofia, Bulgaria.
  • Strong communication and problem-solving skills.
  • Passion for consumer electronics and willingness to learn smart home technology.
  • Experience in customer-facing technical support is relevant to the role.

Benefits

  • Competitive monthly salary.
  • Fully paid training on iRobot products.
  • Comprehensive health insurance.
  • Fully paid relocation package, including flight, transfer, and hotel.
  • Monthly performance bonus.
  • Career development opportunities in the consumer electronics industry.

Interested in this position?

Apply directly on the company website

Apply Now

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