German Speaking Fitbit Products Support Specialist | Relocate to Sofia, Bulgaria

1 day, 10 hours ago
Full-time
Entry Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer support for Fitbit products in German.
  • Assist customers with product setup, usage, and troubleshooting.
  • Guide customers through technical solutions step by step.
  • Answer questions about product features, accounts, and services.
  • Document customer interactions accurately.
  • Ensure a positive customer experience.

Requirements

  • Native or fluent German language skills at C1/C2 level.
  • Good English communication skills.
  • Interest in technology and smart devices.
  • Strong communication and problem-solving skills.
  • Customer-focused mindset.
  • Comfortable learning new products and systems.
  • Willingness to relocate to Sofia, Bulgaria, or already living in Bulgaria.
  • Previous technical support or customer service experience is an advantage.

Benefits

  • Competitive monthly salary.
  • Relocation package for candidates moving to Sofia, Bulgaria.
  • Paid training and full onboarding support.
  • Health insurance.
  • International working environment with colleagues from around the world.
  • Career growth and development opportunities.
  • Modern office environment in Sofia.
  • Supportive and multicultural team.

Interested in this position?

Apply directly on the company website

Apply Now

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