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German Speaking Customer Service Subscription-Based Services - Work In Greece

2 hours, 20 minutes ago
Greece
Full-time
Junior
Customer Support
Customer and Technical Support
CRM
Apply Now
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services
View All Jobs 23

Description

  • Handle customer inquiries about subscription plans, billing, and account management via phone, email, and chat in German.
  • Provide customers with information about service features, pricing, and subscription tier benefits.
  • Assist with subscription modifications, renewals, and cancellations.
  • Resolve customer complaints efficiently while maintaining high satisfaction and retention.
  • Document customer interactions in the CRM system for accurate tracking and follow-up.
  • Collaborate with other departments to improve service delivery and address customer needs.
  • Stay informed about market trends and subscription service updates to provide relevant assistance.

Requirements

  • Fluency in German, both written and spoken, is essential.
  • Knowledge of English is a plus.
  • Previous experience in customer service, especially in subscription-based or SaaS environments.
  • Strong communication and interpersonal skills with a customer-focused mindset.
  • Ability to address inquiries and complaints effectively while maintaining professionalism.
  • Excellent time management and organizational skills.
  • Familiarity with subscription management tools and CRM software is desirable.
  • Willingness to work flexible hours, including weekends and holidays as needed.
  • Relocation to Greece is required.

Benefits

  • Competitive monthly salary.
  • Two extra salaries per year.
  • Fully paid relocation package.
  • Fully paid training.
  • Health insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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