German Speaking Customer Service for Online Bank - Work In Greece - Relocation

2 hours, 19 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Manage customer inquiries about online banking services, account management, and transactions via phone, email, and chat in German.
  • Provide clear and accurate information about banking products, fees, and remote banking options.
  • Assist customers with troubleshooting technical issues related to the online banking platform.
  • Resolve customer complaints and queries effectively to maintain a high level of customer satisfaction.
  • Document all customer interactions in the CRM system for record-keeping and follow-up.
  • Work closely with banking staff and other departments to improve service delivery and the customer experience.
  • Stay informed about financial regulations and banking industry updates to provide relevant guidance.

Requirements

  • Fluency in German, both written and spoken, is essential.
  • Knowledge of English is a plus.
  • Previous experience in customer service, preferably in banking or financial services.
  • Strong communication skills and a customer-oriented mindset.
  • Problem-solving abilities and comfort handling inquiries related to financial services.
  • Excellent organizational skills and the ability to manage multiple tasks in a fast-paced environment.
  • Familiarity with online banking platforms and CRM software is desirable.
  • Willingness to work flexible hours, including weekends and holidays as needed.
  • Relocation to Greece is required.

Benefits

  • Competitive monthly salary.
  • 2 extra salaries per year.
  • Fully paid relocation package.
  • Fully paid training.
  • Health insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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