German Speaking Customer Experts for Miele - Work Remote In Greece

13 hours, 1 minute ago
Full-time
Mid Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer support for Miele products via phone, email, and chat.
  • Troubleshoot technical questions involving sophisticated home appliances and consumer electronics.
  • Advise customers on product features, usage, and maintenance.
  • Document customer interactions and feedback accurately in the CRM system.
  • Collaborate with internal teams to resolve complex customer requests.
  • Maintain Miele’s brand standards during every customer interaction.
  • Work toward high customer satisfaction and service-quality ratings.

Requirements

  • Native or fluent Dutch, spoken and written, is mandatory.
  • Fluent German, spoken and written, to support German-speaking customers.
  • Valid EU passport or work permit permitting residence and employment in Greece.
  • Passion for high-end consumer electronics and technical problem-solving.
  • Excellent communication skills and a luxury-standard customer service approach.
  • Resilient, proactive attitude toward professional development.

Benefits

  • Competitive monthly salary.
  • Two extra salaries per year, including 13th and 14th salaries.
  • Monthly performance bonus linked to service quality.
  • Fully paid relocation package, including flight, transfer, and arrival hotel accommodation.
  • Comprehensive paid training from industry experts.
  • Extensive health insurance coverage.
  • Professional growth opportunities in Greece.
  • Lifestyle benefits of living in Greece, including its climate, culture, cuisine, and coastal setting.

Interested in this position?

Apply directly on the company website

Apply Now

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