German Speaking Customer Agent For Dyson - Work In Greece - Paid Relocation

8 hours, 18 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer support to German-speaking clients via phone, email, and live chat.
  • Assist customers with product guidance, usage instructions, and technical troubleshooting for Dyson products.
  • Handle product registration, warranty claims, and after-sales support requests.
  • Log and manage customer interactions, complaints, and resolutions in the CRM system.
  • Educate customers on Dyson product features and benefits to improve the customer experience.
  • Coordinate with technical and logistics teams on returns, replacements, and repairs.
  • Meet or exceed performance targets for customer satisfaction, first-call resolution, and handling times.
  • Stay informed about new Dyson product launches, software updates, and industry developments.

Requirements

  • Native or fluent German, spoken and written, is essential.
  • Good working knowledge of English is required for internal communication and training.
  • A valid EU passport or EU work permit is mandatory.
  • Previous experience in customer service, technical support, or a client-facing role is highly advantageous.
  • Experience in consumer electronics or technology is preferred.
  • Strong interpersonal and communication skills with a customer-focused mindset.
  • Comfortable using digital tools, CRM platforms, and standard office software.
  • Ability to work independently in a remote environment while remaining accountable and team-oriented.

Benefits

  • Competitive monthly salary reflective of experience and skills.
  • Fully paid training tailored to the consumer electronics industry and Dyson’s product portfolio.
  • Comprehensive health insurance coverage.
  • Fully paid relocation package including return flight, airport transfer, and hotel accommodation upon arrival in Greece.
  • Monthly performance bonus based on individual and team achievement.
  • 13th and 14th salary bonuses.
  • Remote work setup within Greece with flexibility and work-life balance.
  • Ongoing professional development and a clear career progression path.
  • Supportive, multicultural, and energetic team environment.

Interested in this position?

Apply directly on the company website

Apply Now

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