German Speaking Customer Agent for Cybersecurity Services - Work In Greece

6 hours, 46 minutes ago
Full-time
Entry Level
Cybersecurity
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide high-quality technical support to German-speaking clients using cybersecurity software solutions.
  • Analyze and troubleshoot security-related inquiries to protect client data and infrastructure.
  • Guide users through authentication, encryption, and system recovery processes via email, chat, and phone.
  • Monitor evolving cybersecurity threats and provide proactive advice and incident guidance.
  • Document service reports and security incidents to support continuous improvement.
  • Collaborate with cross-functional teams to resolve high-priority cybersecurity escalations.
  • Educate clients on security best practices to help prevent future vulnerabilities.

Requirements

  • Native or fluent German, spoken and written.
  • Valid EU passport is mandatory.
  • Strong interest in technology and the cybersecurity industry.
  • Excellent communication skills with a customer-centric approach to problem-solving.
  • Ability to work remotely while maintaining high productivity and professional standards in Greece.
  • Previous experience in technical support or customer service is a distinct advantage.

Benefits

  • Competitive monthly salary.
  • 13th and 14th salary paid each year.
  • Monthly performance bonus.
  • Fully paid relocation package, including flight, transfer, and hotel.
  • Fully paid professional training in cybersecurity protocols.
  • Comprehensive health insurance coverage.
  • Career advancement opportunities within the global cybersecurity industry.

Interested in this position?

Apply directly on the company website

Apply Now

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