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NOC Engineer I: Outage Management

5 hours, 50 minutes ago
United States
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
Cisco TCP/IP
Apply Now
Lumos

Lumos

Lumos provides 100% Fiber Optic Internet for homes, businesses, and communities in NC, VA, and SC, offering fast and reliable connectivity for the future.

Diversified Telecommunication Services
251-1K
Founded 2011
$150M raised
View All Jobs 4

Description

  • Coordinate network outages with Voice, Video, IP, Transport, OSP, and Local Operations teams to restore service quickly.
  • Perform event notifications for internal teams, leadership, and external customers.
  • Assist with third-party ticket creation and escalation for offnet outages.
  • Support outage isolation, troubleshooting, and identification of chronic network issues.
  • Diagnose and resolve escalated network performance problems and monitor impacted systems.
  • Provide technical and analytical support for root cause analysis and action plan development.
  • Work customer and network trouble tickets to restore service and resolve faults.
  • Support other NOC team members during critical outages across Voice, Transport, IP, and Broadband networks.
  • Support Change Management activities when needed.
  • Complete additional duties and project assignments as assigned by NOC leadership.

Requirements

  • High school diploma required; Associate or Bachelor’s degree preferred.
  • 2-4+ years of professional network operations experience, or 5+ years of related engineering or technical experience.
  • CCNA certification preferred.
  • Strong understanding of Ethernet and TCP/IP networking.
  • Working knowledge of IEEE and ITU standards for FTTH and GPON technologies.
  • Ability to troubleshoot Access and Core engineering environments, including MPLS, Layer 2 and Layer 3 private networks, GPON, XGS-PON, and multi-protocol routing technologies.
  • Familiarity with the OSI model and routing/transmission protocols including VRF, VPN, EIGRP, BGP, OSPF, VPLS, and VPRN.
  • Knowledge of digital cross connect systems, multiplexing systems, and TL1 or CLI-based provisioning.
  • Working knowledge of TDM, SONET, CWDM, DWDM, OTN, ROADM, and protection/switching methodologies.
  • Experience with Cisco, Ciena, and Nokia routing platforms, including software or hardware upgrades across broadband access and core equipment.
  • Strong written and verbal communication skills for outage and escalation updates.
  • Strong analytical, problem-solving, attention-to-detail, and prioritization skills in a fast-paced environment.
  • Ability to work independently with sound judgment and initiative.
  • Ability to work a 24/7 operational schedule including nights and weekends, specifically a 2nd shift schedule from 3 pm to 11 pm.
  • Must be at least 18 years of age at the time of application.

Benefits

  • Comprehensive health, dental, and vision coverage.
  • Competitive compensation packages, including bonus options for eligible positions.
  • Paid time off and paid holidays.
  • Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
  • 100% employer-paid life and disability insurance.
  • Employee Assistance Program (EAP) with professional support.
  • 401(k) plan with up to 5% employer contribution and a self-directed brokerage option.
  • Wellness program with education and cash incentives for gym attendance and nutrition programs.
  • Employee referral bonuses.
  • Discounts on Lumos Fiber Internet for employees in service areas.

Interested in this position?

Apply directly on the company website

Apply Now

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