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Systems Operations Support Analyst

1 month ago
United States
Full-time
Junior
Systems Engineer
DevOps and Infrastructure
Confluence Docker JIRA JSON Python SQL
Apply Now
Hungryroot

Hungryroot

Hungryroot: The easiest way to eat healthy. Good-for-you groceries, simple recipes, and personalized recommendations for a delicious and nutritious meal experience.

Food Products
51-250
Founded 2015
$75M raised
View All Jobs 3

Description

  • Serve as the primary on-call resource for off-hours monitoring and support of fulfillment operations systems and integrations.
  • Monitor system health, operational workflows, and production alerts during scheduled on-call hours.
  • Triage, troubleshoot, and resolve production incidents using runbooks and established procedures.
  • Investigate issues across logs, databases, APIs, and application code to determine root cause.
  • Perform debugging and log analysis to isolate failures quickly.
  • Document incident findings, resolutions, and recurring issues to improve future response.
  • Escalate high-severity incidents with clear summaries, impact assessments, and recommended next steps.
  • Develop and maintain small Python scripts and automation tools.
  • Support low-risk enhancements, bug fixes, and routine maintenance for fulfillment applications.
  • Partner with engineering teams to improve system reliability, monitoring, and support documentation.

Requirements

  • 2+ years of experience in software engineering or systems support, preferably with WMS/OMS or similar systems.
  • Experience supporting fulfillment, warehouse, and supply chain systems and processes.
  • Intermediate Python proficiency.
  • Intermediate SQL skills for investigation and data analysis.
  • Experience working with JSON APIs.
  • Experience troubleshooting production applications.
  • Ability to investigate issues using logs, databases, and application code.
  • Strong analytical and critical-thinking skills.
  • Excellent written and verbal English communication skills.
  • Experience using Jira, Confluence, or similar collaboration tools.
  • Experience with Docker (preferred).
  • Experience with monitoring and alerting platforms (preferred).
  • Familiarity with CI/CD pipelines (preferred).
  • Experience with AI-assisted development tools such as Claude, Cursor, or GitHub Copilot (preferred).
  • Must be able to work Mon-Fri 3pm-11pm EST after a one-month training period, with every other weekend on call.
  • Must be authorized to work in the U.S.; no work visa sponsorship is provided.

Benefits

  • Remote-first work environment with flexibility to work from home, the NYC office, or anywhere in the U.S.
  • Equity package.
  • Unlimited vacation policy.
  • Universal paid parental leave.
  • Monthly Hungryroot credit for healthy groceries.
  • Comprehensive health, vision, dental, and life insurance.
  • 401(k) with company match.
  • Work-from-home stipend for initial home-office setup.
  • Expected pay range of $85,000 to $100,000.

Interested in this position?

Apply directly on the company website

Apply Now

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