French-Speaking Customer Experts for a Car Company - Work In Greece

20 hours, 48 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer support to French-speaking clients via phone, email, and chat regarding car products, services, and maintenance.
  • Assist customers with product information, service appointments, troubleshooting, and issue resolution.
  • Maintain accurate records of customer interactions in the CRM platform.
  • Collaborate with sales, technical, and service teams to improve customer satisfaction.
  • Stay updated on the latest car models, features, and company policies to provide accurate assistance.
  • Contribute feedback to help optimize customer service processes and improve the client experience.

Requirements

  • Fluency in French, both spoken and written, is mandatory.
  • Proficiency in English is a plus.
  • Previous customer service experience, ideally in the automotive industry, is preferred.
  • Strong communication and interpersonal skills with a customer-oriented mindset.
  • Ability to manage multiple tasks efficiently in a fast-paced environment.
  • Familiarity with CRM systems and digital customer support tools is advantageous.
  • Willingness to relocate and work in Greece.
  • Passion for cars and strong problem-solving skills.

Benefits

  • Competitive monthly salary.
  • Fully paid training.
  • Fully paid relocation package.
  • Monthly performance bonus.
  • Health insurance.
  • 2 extra salaries per year.

Interested in this position?

Apply directly on the company website

Apply Now

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