French Speaking Customer Care Experts - Work In Athens, Greece

13 hours, 1 minute ago
Full-time
Mid Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide omni-channel customer support in French via phone, email, and live chat.
  • Represent global brands professionally and empathetically.
  • Resolve complex customer inquiries while maintaining high service standards.
  • Document customer interactions and feedback accurately in the CRM system.
  • Collaborate with cross-functional teams to identify and escalate recurring issues.
  • Complete ongoing training on products and customer experience practices.
  • Share insights and best practices within a collaborative team environment.

Requirements

  • Native or fluent spoken and written French.
  • Excellent English proficiency for training and internal communication.
  • Valid EU passport or valid work permit for Greece.
  • Strong communication and interpersonal skills.
  • Ability to learn new systems and technologies quickly.
  • Previous customer-facing experience is preferred.

Benefits

  • Competitive monthly salary with 13th and 14th salary bonuses.
  • Monthly performance bonus.
  • Fully paid relocation package, including flight, transfer, and initial hotel accommodation.
  • Fully paid professional training.
  • Comprehensive health insurance and corporate benefits.
  • Career development opportunities in Greece.

Interested in this position?

Apply directly on the company website

Apply Now

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