French Speaking Back Office Gaming Support Agent - Work In Sofia

1 hour, 39 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide back office support for French-speaking customers through multiple communication channels.
  • Resolve account, payment, and technical issues accurately and in a timely manner.
  • Collaborate with internal teams to improve problem resolution and back-office processes.
  • Maintain accurate documentation of customer interactions and support procedures.
  • Stay current on gaming products, industry trends, and regulations.
  • Participate in ongoing training to strengthen job knowledge and skills.

Requirements

  • Fluency in French, both written and spoken, is required.
  • Knowledge of English is an asset.
  • Experience in back office support or customer service, preferably in the gaming industry.
  • Strong organizational skills and attention to detail.
  • Excellent communication skills with a customer-focused attitude.
  • Ability to work effectively both independently and as part of a team.
  • Familiarity with CRM systems and office software.
  • Willingness to work in Sofia and adapt to the local culture.

Benefits

  • Competitive monthly salary.
  • Fully paid relocation package.
  • Monthly performance bonus.
  • 1500 Euro signing bonus.
  • Fully paid training.
  • Health insurance.
  • Monthly accommodation bonus.

Interested in this position?

Apply directly on the company website

Apply Now

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