French peaking Customer Service Agent - Work In Sofia - Paid Relocation

4 days, 8 hours ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Assist French-speaking customers via phone, email, and chat with product- and service-related inquiries.
  • Provide timely solutions to customer concerns and ensure high levels of satisfaction.
  • Document all customer interactions accurately in the CRM system.
  • Collaborate with internal teams to resolve complex issues and improve service quality.
  • Stay up to date with product knowledge and company policies to provide accurate information.

Requirements

  • Fluency in French, both written and spoken.
  • Proficiency in English is a plus.
  • Experience in customer service, preferably in a professional or multinational environment.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively both independently and as part of a team.
  • Proficiency with CRM systems and standard office tools.
  • Willingness to relocate to Sofia with paid relocation assistance.
  • A proactive attitude and passion for delivering exceptional customer experiences.

Benefits

  • Competitive monthly salary.
  • Monthly performance bonus.
  • €1,500 signing bonus.
  • Paid relocation package.
  • Fully paid training.
  • Health insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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