Estonian Speaking Support Specialist - Work In Sofia, Bulgaria

2 days, 13 hours ago
Full-time
Mid Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer support by phone, email, and live chat.
  • Resolve complex customer inquiries and technical issues professionally and empathetically.
  • Record customer interactions accurately in the internal CRM system.
  • Represent international client brands and maintain high service standards.
  • Collaborate with cross-functional teams to escalate critical trends and system errors.
  • Meet individual and team performance KPIs.
  • Complete ongoing training on new products and support workflows.

Requirements

  • Native or fluent Estonian proficiency in speaking and writing is mandatory.
  • Valid EU passport is mandatory.
  • Professional customer support experience is preferred.
  • Strong communication skills and a customer-focused approach.
  • Proficiency in English for collaboration with a multicultural team.
  • Excellent problem-solving skills.
  • High level of digital literacy.

Benefits

  • Competitive monthly salary.
  • Fully paid training.
  • Comprehensive health insurance.
  • Fully paid relocation package including flight, transfer, and hotel.
  • Performance-based monthly bonus scheme.
  • €1,500 one-time signing bonus for new hires.
  • Opportunities for long-term professional growth within a global organization.

Interested in this position?

Apply directly on the company website

Apply Now

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