Danish Speaking Fitbit Customer Support Specialist - Work In Sofia

1 hour, 41 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer support to Danish-speaking Fitbit users via phone, email, and chat.
  • Troubleshoot device issues, app usage problems, and general Fitbit-related questions.
  • Document customer interactions accurately and follow up when needed.
  • Collaborate with technical and product teams to resolve complex issues.
  • Stay current on Fitbit products and features to provide accurate information.
  • Participate in ongoing training to strengthen product knowledge and customer service skills.

Requirements

  • Fluency in Danish, both spoken and written, is essential.
  • Proficiency in English is an advantage.
  • Previous experience in customer support, preferably in a tech or fitness-related field.
  • Strong communication and interpersonal skills.
  • Good problem-solving ability and a customer-oriented approach.
  • Familiarity with CRM tools and general computer proficiency.
  • Ability to work effectively both in a team and independently.
  • Willingness to work onsite in Sofia.

Benefits

  • Competitive monthly salary.
  • Fully paid relocation package.
  • Monthly performance bonus.
  • €1,500 signing bonus.
  • Fully paid training.
  • Health insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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