Czech Speaking Customer Support For Booking.com - Work and Live in Athens

15 hours, 2 minutes ago
Full-time
Entry Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer support to Czech-speaking users via phone, email, and chat on Booking.com’s platform.
  • Assist customers with booking inquiries, modifications, cancellations, and related service questions.
  • Resolve customer complaints and issues efficiently to maintain high customer satisfaction.
  • Maintain accurate records of customer interactions in the CRM system.
  • Collaborate with internal teams to deliver a seamless customer experience.
  • Stay informed about Booking.com’s products, services, and policies to provide accurate assistance.

Requirements

  • Fluency in Czech, both written and spoken, is essential.
  • Proficiency in English is an advantage.
  • Excellent communication and problem-solving skills.
  • Ability to manage multiple tasks and work efficiently in a fast-paced environment.
  • Familiarity with CRM systems and booking platforms is a plus.
  • Strong customer-oriented mindset.
  • Ability to work both independently and as part of a team.
  • Willingness to relocate to Athens, Greece, with paid relocation support provided.

Benefits

  • Competitive monthly salary.
  • Two extra salaries per year.
  • Fully paid relocation package.
  • Airport pick-up.
  • Fully paid training.
  • Health insurance.
  • Continuous support before and during your stay in Greece.

Interested in this position?

Apply directly on the company website

Apply Now

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