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Admissions Clerk

14 hours, 11 minutes ago
South Africa
Full-time
Junior
Customer Support
Customer and Technical Support
HIPAA
Apply Now
Reworks Solutions

Reworks Solutions

ReWorks Solutions provides rigorously vetted, native English-speaking remote professionals backed by white-glove management and proactive support.

Internet Software & Services
View All Jobs 69

Description

  • Serve as the first point of contact for new and existing patients via phone, email, and other communication channels.
  • Complete new patient intake by collecting demographic, medical, insurance, and referral information.
  • Schedule, reschedule, and confirm patient appointments while optimizing provider schedules.
  • Verify insurance eligibility and ensure required documentation is received before appointments.
  • Obtain and upload patient records, referrals, authorizations, and consent forms.
  • Maintain accurate patient records within the Electronic Medical Record (EMR/EHR) system.
  • Coordinate with providers, clinical staff, and patients to support a smooth admissions process.
  • Respond professionally to patient inquiries and provide updates on appointments and documentation.
  • Follow up with patients to obtain missing information and confirm upcoming appointments.
  • Assist with administrative tasks and support the healthcare team as needed.

Requirements

  • Minimum of 2 years of experience in medical administration, patient intake, admissions, scheduling, or a similar healthcare support role.
  • Excellent verbal and written English communication skills.
  • Strong customer service and telephone etiquette.
  • Experience working with EMR/EHR systems.
  • Knowledge of medical terminology and healthcare administration.
  • Experience with insurance verification and referrals is advantageous.
  • Proficiency in Microsoft Office, including Word, Outlook, and Excel.
  • Comfort with multiple software platforms and the ability to learn new systems quickly.
  • Strong organizational, time management, and multitasking abilities.
  • Exceptional attention to detail and accuracy.
  • Ability to work independently while managing competing priorities in a fast-paced environment.

Benefits

  • Full-time remote work from home.
  • Comfortable working U.S. hours (9am-5pm EST).
  • Salary paid in South African Rand (ZAR).

Interested in this position?

Apply directly on the company website

Apply Now

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