Service Desk Analyst

15 hours, 52 minutes ago
Full-time
Junior
Customer and Technical Support
Remote Recruitment

Remote Recruitment

REMOTE RECRUITMENT is a remote jobs recruitment agency that assists UK based companies with finding the best talent for their needs. We operate as a full service employment agency providing recruitment/staffing for the following specialist fields: Mark...

Professional Services
11-50
Founded 2018

Description

  • Deliver 1st and 2nd line IT support to end users remotely via phone, email, and chat.
  • Diagnose and resolve hardware, software, network, and application issues.
  • Manage and update support tickets in ServiceNow, Jira, or equivalent ITSM platforms.
  • Set up and configure user accounts, VPN access, Microsoft 365, and endpoint devices.
  • Document solutions and contribute to the internal IT knowledge base.
  • Monitor system alerts and escalate major incidents to the relevant technical teams.

Requirements

  • 2+ years of IT service desk or technical support experience.
  • Strong working knowledge of Windows, Microsoft 365, and Active Directory.
  • Experience with ITSM platforms such as ServiceNow or Jira Service Management.
  • ITIL Foundation certification is preferred but not essential.
  • Customer-focused with excellent communication skills and attention to detail.
  • Ability to work UK business hours from a fully remote location.

Benefits

  • R28,000 per month salary.
  • 100% remote work arrangement.
  • Career growth and professional development opportunities.
  • Exposure to leading UK businesses and practices.

Interested in this position?

Apply directly on the company website

Apply Now

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