Croatian Speaking Customer Support For Booking.com - Paid Relocation To Athens

2 days, 9 hours ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer support to Croatian-speaking customers through Booking.com’s platform via phone, email, and chat.
  • Assist customers with booking inquiries, modifications, cancellations, and other service-related questions.
  • Resolve customer complaints and issues efficiently to maintain high customer satisfaction.
  • Maintain accurate records of customer interactions in the CRM system.
  • Collaborate with internal teams to ensure a seamless customer experience.
  • Stay informed about Booking.com’s products, services, and policies to provide accurate assistance.

Requirements

  • Fluency in Croatian, both written and spoken, is essential.
  • Knowledge of English is a plus.
  • Experience in customer service, preferably in the travel or hospitality sector, is advantageous.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills with a customer-oriented approach.
  • Familiarity with CRM software and customer support tools is beneficial.
  • Willingness to relocate to Athens, Greece with paid relocation support.
  • Ability to work efficiently both independently and as part of a team.

Benefits

  • Competitive monthly salary.
  • Paid relocation package.
  • Airport pick-up.
  • Fully paid training.
  • Health insurance.
  • Continuous support before and during your stay in Greece.

Interested in this position?

Apply directly on the company website

Apply Now

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