Czech speaking Player Support Specialist for a Gaming Account in Bulgaria

1 day ago
Full-time
Entry Level
Customer and Technical Support

Mercier Consultancy Group

International recruitment, business consultancy, and business-process-outsourcing company helping companies recruit multilingual employees and outsource customer-service, technical-support, back-office, and related operations across Europe.

Recruitment, staffing, business consulting, and BPO/customer-support outsourcing
51-200

Description

  • Provide customer support to Czech-speaking players via phone, email, and live chat.
  • Assist with account access, login issues, in-game enquiries, payments, and technical troubleshooting.
  • Resolve customer concerns professionally and empathetically.
  • Escalate complex issues to appropriate internal teams.
  • Document customer interactions accurately in CRM and ticketing systems.
  • Stay informed about game updates, promotions, and platform policies.
  • Deliver a high-quality player support experience.

Requirements

  • Native or fluent Czech language skills.
  • Good written and spoken English.
  • Excellent communication and interpersonal skills.
  • Passion for gaming and online entertainment.
  • Strong problem-solving skills and attention to detail.
  • Ability to work in a fast-paced, customer-focused environment.
  • Comfort using multiple computer applications simultaneously.
  • EU citizenship or legal authorization to work in the EU.
  • Previous customer service or technical support experience is advantageous but not required.

Benefits

  • Fully paid training.
  • Attractive salary and stable employment.
  • Career development, support, and learning opportunities.
  • Additional health insurance.
  • Access to more than 50 benefits and services.
  • International working environment.
  • Employee referral bonuses.
  • Financial support during relocation.

Interested in this position?

Apply directly on the company website

Apply Now

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