Account Manager

2 months, 1 week ago
Full-time
Mid Level
Customer and Technical Support
Melody

Melody

Melody is a software solutions provider for press companies, publishers, and media of all sizes. With Melody, publishing content across multiple channels is made easy through a collaborative interface, eliminating the need for expensive infrastructures...

Media
11-50
Founded 2010

Description

  • Serve as the primary point of contact for assigned client accounts and maintain strong customer relationships.
  • Manage ongoing communication with clients to understand their needs and provide appropriate solutions or services.
  • Monitor account performance and identify opportunities for growth through upselling or cross-selling.
  • Coordinate with internal teams such as sales, marketing, and support to deliver products and services successfully.
  • Maintain accurate client records, account updates, and sales activity in CRM systems such as Salesforce or HubSpot.
  • Prepare reports, presentations, and account reviews to track performance and communicate progress.
  • Develop and manage a comprehensive customer certification program, including certification levels, requirements, and learning pathways.
  • Collaborate with subject matter experts and stakeholders to define certification competencies and align them with industry standards and best practices.

Requirements

  • Experience building and maintaining long-term client relationships.
  • Excellent verbal and written communication skills.
  • Proven negotiation and contract management skills for renewals and pricing discussions.
  • Strong problem-solving skills with the ability to resolve client concerns quickly.
  • Experience using CRM platforms such as Salesforce or HubSpot.
  • Strong organizational and time management skills with the ability to manage multiple accounts and deadlines.
  • Passion for customer success and making meaningful contributions to client outcomes.
  • Ability to work in a challenging, fast-paced account management environment.

Interested in this position?

Apply directly on the company website

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