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Client Support Specialist

1 month ago
Pakistan
Full-time
Mid Level
Customer Support
Customer and Technical Support
CRM Salesforce
Apply Now
MediaRadar

MediaRadar

MediaRadar: Revolutionizing ad sales with comprehensive advertising intelligence for media buyers and sellers.

Media
51-250
Founded 2006
$7M raised
View All Jobs 8

Description

  • Provide timely responses to customer inquiries and technical issues via email, chat, and phone.
  • Troubleshoot and resolve technical problems related to MediaRadar’s products.
  • Manage support tickets and ensure resolution within SLA targets.
  • Act as a liaison between clients and internal teams such as Customer Success, Product, and Engineering.
  • Document customer interactions, issue resolution, and follow-up details in Salesforce.com.
  • Identify recurring issues and collaborate with cross-functional teams to address root causes.
  • Update support processes to improve efficiency and customer satisfaction.
  • Gather and share customer feedback with Product and Engineering teams to support product improvements.
  • Work closely with the North American Customer Success team to maintain a seamless client experience.
  • Participate in regular team meetings and communicate client updates and solutions clearly.

Requirements

  • 3+ years of experience in a customer support role, preferably in SaaS, technology, or ad-tech.
  • Strong problem-solving skills with the ability to troubleshoot complex technical issues.
  • Excellent written and verbal English communication skills.
  • Experience using CRM tools such as Salesforce.com or similar platforms.
  • Ability to work EST hours to support North American clients.
  • Strong organizational skills and a customer-first mindset.
  • Experience working with North American clients in a support or technical troubleshooting role (preferred).
  • Familiarity with advertising technology or SaaS products (preferred).
  • Experience supporting B2B clients in a fast-paced environment (preferred).

Benefits

  • Remote work based in Pakistan.
  • Opportunity to support a North American client base while working EST hours.
  • Inclusive and accessible workplace.
  • Equal Opportunity Employer with hiring decisions made without regard to protected status.
  • Reasonable accommodations available during the application or interview process.
  • Commitment to fair and equitable hiring practices.

Interested in this position?

Apply directly on the company website

Apply Now

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