Global Onboarding Lead

2 hours, 27 minutes ago
Full-time
Lead
Project and Program Management
Klaviyo

Klaviyo

Klaviyo offers intelligent email marketing, SMS, and automation services for ecommerce businesses, empowering brands to personalize customer interactions and drive growth.

IT Services
1K-5K
Founded 2012

Description

  • Own the end-to-end delivery of the global Base Camp onboarding program across all cohorts.
  • Build and maintain onboarding infrastructure, including schedules, facilitator guides, logistics, tooling, and vendor relationships.
  • Track program health using qualitative and quantitative metrics and use insights to improve outcomes.
  • Design and maintain onboarding curriculum aligned to Klaviyo’s culture, values, and business priorities.
  • Use AI tools to support content creation, personalization, reinforcement, and program operations.
  • Partner with subject matter experts to keep onboarding content accurate, regionally appropriate, and up to date.
  • Collaborate with People Partners, Talent Acquisition, IT, Finance, Legal, and business leaders to deliver a seamless pre-boarding through ramp experience.
  • Serve as the main point of contact for stakeholder input on onboarding scope, timing, and priorities.
  • Design and deliver a tailored onboarding experience for executives and senior leaders.
  • Use data and experimentation to continuously improve and scale the onboarding experience.

Requirements

  • 8+ years of experience in program management, learning & development, or people programs.
  • Experience with onboarding, new hire experience, or large-scale program operations is strongly preferred.
  • Experience managing complex, multi-stakeholder programs in a global or distributed environment.
  • Experience building curriculum from scratch across multiple modalities.
  • Strong instructional design and content development skills.
  • Demonstrated ability to use AI as a core part of work and to experiment with new tools and approaches.
  • Highly organized and detail-oriented with the ability to manage multiple workstreams.
  • Strong communication skills, including facilitation and influencing senior stakeholders.
  • Curious and data-driven, with a focus on measuring and improving outcomes.
  • Comfort working in fast-changing, ambiguous environments.

Benefits

  • Base salary range of $124,000 to $186,000 USD.
  • Eligibility for the company’s annual cash bonus plan.
  • Equity as part of total compensation.
  • Sign-on payments may be included.
  • Comprehensive health, welfare, and wellbeing benefits.
  • Up to 10% travel may be required, coordinated in advance.
  • Flexible accommodations and responsible AI-use support are provided as needed.

Interested in this position?

Apply directly on the company website

Apply Now

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