Bilingual Customer Support Specialist

2 hours, 23 minutes ago
Full-time
Junior
Customer and Technical Support
MealSuite

MealSuite

MealSuite revolutionizes food service management with integrated software, empowering operators to streamline operations and enhance quality of life in healthcare and senior living communities.

Health Care Providers & Services
51-250
Founded 1989

Description

  • Provide timely support and deliver solutions aligned with customer needs and objectives.
  • Serve as the main point of contact for support calls, chats, and emails from internal and external users.
  • Prioritize incoming tickets, reassign them based on subject matter and skill level, and track assigned work.
  • Troubleshoot reported issues and create defects for product review.
  • Participate in software and hardware testing to help improve the technology.
  • Research manuals and training materials to support ongoing learning and professional development.
  • Work closely with customers and internal teams in a collaborative, fast-moving environment.
  • Help identify product issues and contribute to continuous refinement of MealSuite's technology.

Requirements

  • 1-3 years of direct experience in customer support roles.
  • Working fluency in French is required.
  • Experience with customer success management tools such as Zendesk, Salesforce, or other foodservice tech software.
  • Experience in the foodservice, acute care, or tech industry is strongly preferred.
  • Clear and concise communicator with the ability to explain complex topics simply.
  • Strong attention to detail.
  • Calm, flexible, and resilient under pressure in high-volume or high-stress situations.
  • Analytical and investigative problem-solving skills with the ability to follow issues through to resolution.
  • Ability to juggle multiple priorities and shift focus between tasks, customers, and systems throughout the day.
  • Willingness to travel occasionally and hold a valid passport with no travel restrictions for Canada/USA, and Vietnam if required.

Benefits

  • Unlimited paid time off.
  • RRSP/401(k) matching at 100% up to 3%.
  • Day-one medical, dental, and vision benefits.
  • Life and disability insurance.
  • Paid maternity and parental leave.
  • Hybrid work flexibility.
  • Participation in the company equity program.
  • Opportunities for career development and advancement.

Interested in this position?

Apply directly on the company website

Apply Now

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